Safer shopping in our stores and warehouses

CT's furniture stores and warehouses have been closed to the public since the government put in place lockdown measures on 23rd March 2020. We have continued to sell online via our website shop, eBay and via social media platforms. We have also provided emergency housing packs, working with a range of local authorities and other housing providers to furnish empty properties and get people into safe housing. This is a result of Government guidance being issued to give rough sleepers and those in shared sleeping places the very best chance of coping with the onslaught of Covid-19. Throughout this period we have been stringent in following the strict social distancing measures laid out by government.

What CT Furniture is doing to keep people safe

Following the closure of our stores and warehouses in March, we've been working tirelessly on preparing our premises for reopening with enhanced health and safety measures to ensure our colleagues and customers feel safe. Our furniture stores and warehouses are re-opening from Monday 15th June on a phased basis, not all at the same time. Please check your local CT Furniture store's social media pages for updates on reopening. Our staff are reminded daily to only come into work if they are well and no one in their household is self-isolating or shielding.

If you have any of these following symptoms please do not enter our premises 

If you're planning a visit to CT Furniture we'd love to see you, but help us to help you. Here's some of the strict social distancing measures we've put in place to help customers and colleagues stay safe, so please follow our advice:

  • Similar to in other retail premises, where necessary we'll limit the flow of customers coming into our stores to make sure they don't get too busy and have changed the layout so you have more space.
  • Where possible, we’ll create separate entrances and exits to our stores, so that it’s easier to keep a safe distance from other shoppers.
  • Please try to shop on your own to help reduce the number of people in-store at any one time. We understand that this is not always possible, so if you need to bring children with you or shop with a carer, you are welcome to do so.
  • All stores have a designated queuing area outside and these have markers every two metres to help remind everyone to respect each other’s personal space.
  • We have provided hand sanitiser stations at the entrance to the store/warehouse, please sanitise your hands when you enter the store. Wash and sanitise your hands again once home.
  • Touch less where you can, try only what you intend to buy.
  • If possible, use card or contactless payments.

Other safety measures include:

  • Trained all our team to support social distancing.
  • Our staff are provided with and enhanced range of PPE, including gloves, face masks and face shields to be worn where necessary.
  • In store safety marshalls.
  • Introduction of perspex screens to our till areas.
  • Cleaning throughout the day, including regularly disinfecting high touch points such as door handles and hand-rails.
 
Please follow the guidance and ask member of staff in store if you have any questions.
CT has also put in place a working environment assessment and plan for each work site/service to set out the social distancing measures needed.
 
We look forward to seeing you soon.

 

Furniture collections and deliveries at your premises

CT Furniture is following the government's guidance and carrying out contactless collections and deliveries of furniture and other items to/from your doorstep.

  • We will not enter any property or come into contact with any customers, nor will we ask for any paperwork to be signed.
  • Our staff are provided with appropriate PPE, including gloves, face masks and face shields to be worn where necessary.
  • All staff are advised to wash their hands as regularly as possible and have been given hand-sanitiser to be carried at all times and used after each collection or delivery.

When collecting furniture from you

  • Items must be placed outside of the property, clearly marked for collection by CT Furniture
  • No goods should be physically handed over to our staff.
  • Our colleagues will not enter any property or ask for any paperwork to be signed. Gift Aid forms can be sent via email.
  • Upon arrival at your property we will phone you to let you know that we are there and collecting your donated items. We will not expect you to come outside.
  • All items of furniture will be sprayed with disinfectant before being loaded onto our vehicle.
  • Donated items must be in good useable condition and we cannot guarantee we will collect if the item/items are found to be unsuitable for re-use.

Following the collection, your donated items will be returned to one of our warehouses where they will have a further sanitise and quarantined for a minimum of 72 hours

Furniture deliveries

  • No goods should be physically handed over by our staff.
  • Our colleagues will not enter any property or ask for any paperwork to be signed.
  • Upon arrival at your property we will phone you to let you know that we are there and delivering items. We will not expect you to come outside.
  • At this time we are only able to deliver to your doorstep.