CT Passenger Feedback

At CT Passenger and CT Furniture we've been listening to our customers and obtaining their feedback. We’ve collated some testimonials so you can hear from our community. Here are just a few of the wonderful things our customers say about us...  

"Our Driver is excellent, very helpful and caring. He is the best we have. If it wasn't for you we wouldn't go out at nighttime which is the only time I have company with others. I am very grateful we will have you around for a long time to come."

"I would not go out of I did not have the bus. Very grateful."

"Drivers are very professional helpful and flexible and friendly. Exactly what you would want. We need a self hire bus to take young people to youth events and camps lasting several days. Other companies are several miles away. CT is friendly, local flexible and has nicely maintained buses. Great service providing transport and furniture to needy people."

"Very good service. Excellent Driver always helpful when needed."

"Driver is very polite and helps with anything we need."

"Very good indeed, would be lost without it."

“I don’t know what I would do without this bus. It is so reliable. Drivers are very friendly & helpful they have given me confidence when I have been frightened to go out due to Covid 19. They seem to understand us, how we feel, I give them 10 out of 10, especially Alan.”

“I only go out once a week & and Alan and Ali are great, very helpful with helping carry shopping into home always on time always a smile on their face.”

“We love to get out on the bus for our weekly trips & this service makes it all possible. The driver is  always very helpful.”

“We couldn’t ask for a better Driver, he’s very helpful. Our residents love the bus trips out it is a very reliable service.”

“The bus is a lifeline to us residents, who are not able to get out without it. Let’s hope it can keep going when we get back to normal.”

"This service means I can go to my local club on Friday and Saturday nights and keeps me in touch with friends. It is a lifeline for me as I am confined to my wheelchair. It is a wonderful service for any disabled person. Drivers are very good especially David (Bank Top Bus) He is so helpful and considers all your needs. He is very pleasant and friendly and efficient and lovely friendly personality."

Here is more customer feedback from our fabulous CT Passengers  

“I would like to thank the drivers for their patience, kindness and understanding. They make me feel safe and comfortable on my shopping trip.”

“This trip is the best thing that I have ever done. Long live the shopping trip!”

"This means I can go shopping. It's always a brilliant service and the two Drivers we have are always very helpful and kind. They cannot do enough for us I look forward to seeing them - keep up the good work."

"Extremely helpful and welcoming driver and helped me with my questions and queries. It provides convenience and very good service for a good price."

"Everyone is very helpful, all my questions were answered and felt the support especially as it was my first visit, so I was a bit worried and confused before using it. But everything went the best possible way it could have gone. Good job to everyone."

"Getting out each week for our little trips means a lot to us, if it was not for this service we couldn’t do it. So thank you from all of us."

"Dave is a wonderful driver and always willing to go the extra mile to help in anyway he can to make our trips really enjoyable."

"If it wasn’t for Community Transport I wouldn’t be able to visit Newcastle city centre."

"I’ve found the drivers very helpful. They help with my walker and are always cheerful."

"Dave makes our bus trips good with scenic routes, very nice experience, the highlight of my week."

Want to find out more about our CT Passenger services - check it out here.  Or to find out where our CT Furniture stores are located. 

Your feedback is important to us. If you'd like to leave us some comments or contact us about our services, please email: [email protected]