Susan - our volunteer at CT Furniture Newcastle Susan volunteers at CT Furniture in Newcastle. How long have you volunteered for us / when did you start? I started two year ago last April. I normally work 4-days a week, but currently I'm working 5-days, as it’s so very busy. I will be going back down to 4-days shortly. I work 8.30am to 4.30/5pm depending on how hectic we are. How did you find out about CT / volunteer work? Paddy, my husband has volunteered at CT for the last 4 years in the Newcastle warehouse and as a casual driver. He introduced me. Our son Andrew also volunteers with us as a drivers mate. At site what do you do? I work in the warehouse in a customer service role. Serving customers and greeting them as they arrive. I help them to choose furniture and take the payment, processing the order through the computer and arranging delivery. Although I'm doing the same job on a day-to-day basis, as there are always new customers calling in, no two days seem the same. Where did you work before? I worked as a customer service advisor for Mecca Bingo in Gateshead for 16 years. I retired on the Saturday and started at CT on the Monday. Why do you volunteer? I like to meet new people. I feel like I'm serving our community and making a difference. The team at CT are all ‘a canny’ bunch to work with, it’s like a small family. They are all a great laugh and the managers are brilliant. You can sit and talk with them if there are any issues. Plus, it gets me out of the house! If you're interested in volunteering at CT Furniture, then visit our volunteering page to find out more or email: [email protected]. Alternatively you can ask in store.